Box Office Hours Monday through Friday, 11:00 a.m. – 3:00 p.m. One hour prior to live events. Closed on most major holidays. Box office is located inside the front doors of the Sandwich Opera House, 140 E. Railroad St., Sandwich, Il 60548. Convenience Fees There are no convenience or added fees. Doors Open Main doors open an hour before any live performance or event unless otherwise specified. Auditorium Doors generally open 30 minutes before the show. Exchanges for tickets sold directly by Sandwich Opera House only. Theater groups and other presenters selling their own tickets may have other policies. If an event is playing multiple days and tickets are still available, we can exchange tickets for an alternate performance after they have been purchased no later than 24 hours before the event for which you have tickets. When a show is added due to a show sell out, tickets may not be transferred to added show. We cannot exchange tickets for a different event. A small exchange fee may apply. Mailed Tickets If your tickets are to be mailed, you must call and make that request. You should receive them within a reasonable amount of time, generally 7 to 10 business days. If you do not, please contact the Sandwich Opera House no later than 24 hours before the day of an event to ensure proper attention. Barcoded E-Ticket  If you select Barcoded E-Ticket when you purchase tickets, you will receive a confirmation email shortly after your transaction is completed. To utilize E-Ticket tickets, you must have a smart phone or computer with the capability to access your email. There is a link provided in the email that contains your tickets. Tickets can be printed or simply show the tickets on your cell phone at the door. These tickets can also be emailed individually to others in your group, once you have received the email. If you do not receive an email with your order confirmation, please contact no later than 24 hours before the day of an event to ensure proper attention. Print at Home Tickets If you select Barcoded ETicket when you purchase tickets, you will receive a confirmation email shortly after your transaction is completed. There is a link provided in the email that contains your tickets. Each ticket is printed on a separate piece of paper, and each person must have a ticket. Show your printed tickets to the ushers. If you do not receive an email with your order confirmation, please contact no later than 24 hours before the day of an event to ensure proper attention. Refunds Refunds will not be given in the event that a ticket purchaser is not able to attend the show. Ticket purchasers are able to transfer their ticket to another party. If you need to transfer your ticket, please contact us at info@sandwichoperahouse.org(mailto:info@sandwichoperahouse.org) In the event of event postponement, originally purchased tickets will be valid at new date. Refunds are not given for the postponed show. ​In the event of event cancellation ticket purchases will be refunded. Resale Ticket To our knowledge there are no current resellers selling tickets for Sandwich Opera House events. However, please be aware that tickets sold anywhere but from our website/ticketing company may not be legitimate. Seating Types Reserved seating is the only type of seating currently available at the Sandwich Opera House. Tickets Tickets can be purchased: -Online at www.sandwichoperahouse.org (http://www.sandwichoperahouse.org) For Theater groups and other presenters selling their own tickets, we will have a link to their ticketing site or website. -Over the Phone (815) 786-2555 -In person at our Box office during our box office hours. Ticket delivery options include barcoded e-tickets (for print-at-home and e-tickets) and Hard Tickets held at Will Call for pickup before the show. At some events, per the request of the artist or promoter, children under certain ages will not be admitted. When in effect, it will be clearly stated on the ticket page for that event. Some events may have an appropriate age recommendation that will be listed on the event ticket page. Judgment of the content for each show should be made on an individual basis prior to purchase. Ticket Insurance / Reimbursable ticket protection Our ticketing company may offer ticket insurance through a 3rd party. We have no control over what is offered and have no input on purchasing or using this insurance. Will Call If your tickets are to be “Held at Will Call”, they will be at the box office for you to pick up when the front doors open prior to the event. We recommend you arrive early to allow for parking and to avoid any long lines at the box office.